PRIVACY POLICY
Playdium Privacy Policy
At Playdium, we respect your privacy and are committed to protecting your personal information when you visit our venue, website, or make a booking or purchase with us. By using our services, you agree to the practices outlined below.
Information We Collect
We may collect the following information:
- Personal details such as your name, phone number, email address, and NIC/passport number (where required) when making bookings, inquiries, or purchases.
- Payment details required to complete transactions. All card payments are processed securely through authorized payment partners in Sri Lanka.
- Basic website and device information such as IP address, browser type, and usage data collected through cookies.
How We Use Your Information
Your information may be used to:
- Process bookings, event reservations, game credits, and purchases.
- Communicate with you about confirmations, promotions, updates, and customer support.
- Improve our services, offers, and customer experience.
- Maintain safety, prevent fraud, and comply with applicable laws and regulations in Sri Lanka.
Sharing of Information
Playdium does not sell or trade your personal information. We may share information only when necessary with:
- Trusted service providers such as payment gateways, IT providers, and event partners who support our operations.
- Government or regulatory authorities if required under Sri Lankan law.
Data Protection
We take reasonable administrative and technical steps to safeguard your information from unauthorized access, loss, or misuse. While we follow accepted security practices, no online system can guarantee complete security.
Cookies
Our website may use cookies to improve functionality, understand usage patterns, and enhance your experience. You may adjust your browser settings to disable cookies if preferred.
Policy Updates
Playdium may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about how your information is collected or used, please contact the Playdium team through our official website or customer service channels.